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Seminar Detail

Managing Challenging Patient & Family Behaviors: 101 Strategies for Healthcare Professionals
Managing Challenging Patient & Family Behaviors: 101 Strategies for Healthcare Professionals


When:  Wednesday, November 20, 2013 at 8:00 AM - 4:00 PM

This event is not currently available for purchase.

For more information: Call (800) 844-8260
Course Description:
In today's medical environment, you are challenged to do more with less. Reduced staffing and increased demands from patients, family members and the community can contribute to burn-out. At the same time, you are asked to cope with increasingly difficult patient and family behaviors.

In this interactive seminar, Michael Kravitz will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes over 100 practical strategies to help you cope with difficult situations like aggression, dementia and attention seeking behaviors while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies to real patient situations, case studies and interactive discussions. Don't miss this chance to learn techniques you can implement successfully with your most difficult patients.
Please refer to the course brochure for continuing education information.
Learner Objectives:
At the completion of this program, you will be able to:

  1. Describe a process for identifying problem behaviors in a more objective and measurable manner.
  2. Use behavioral interviewing to determine the underlying causes of patient and family member behavior.
  3. Describe the four communication styles associated with difficult behaviors and the appropriate strategies for each.
  4. Integrate emotional intelligence interventions to improve communication.
  5. Determine appropriate strategies for actual patient situations and case studies.


S. Michael Kravitz, Ph.D., is a psychologist with over 35 years of experience in various outpatient and inpatient settings including nursing homes, hospitals, group homes, medical and psychological treatment facilities. Dr. Mike has presented similar programs throughout the United States and in Israel, as a keynote speaker, seminar leader and trainer. He is an adjunct professor at Franklin University and has written four books: Caring for Challenging Patients and Family Members with Susan Schubert (PESI, 2012), Managing Negative People (Crisp Learning, 1995) and Emotional Intelligence Works (Thomson/Course Tech., 2000). Dr. Mike's practical presentations are infused with humor and engage his participants in an interactive learning experience.
Credits listed below are for full attendance at the live event only. After attendance has been verified, pre-registered attendees will receive an email from PESI Customer Service with the subject line, “Evaluation and Certificate” within one week. This email will contain a link to complete the seminar evaluation and allow attendees to print, email or download a certificate of completion if in full attendance. For those in partial attendance (arrived late or left early), a letter of attendance is available through that link and an adjusted certificate of completion reflecting partial credit will be issued within 30 days (if your board allows). Please see “live seminar schedule” for full attendance start and end times. NOTE: Boards do not allow credit for breaks or lunch.

If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, or questions on home study credit availability, please contact cepesi@pesi.com or 800-844-8260 before the event.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of mental health professionals. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice in accordance with and in compliance with your professions standards.

PESI, Inc. offers continuing education programs and products under the brand names PESI, PESI Healthcare, PESI Rehab and Psychotherapy Networker.

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