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PESI offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. Most likely, your login information is correct, but you are trying to log in at the incorrect location for the services that you are trying to access.
Registration Account: The registration account is for completing live-seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Then you may log into your registration account when prompted to do so by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.
Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.pesi.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, card decks, etc.
Distance Learning Account: Live webinars, digital seminars, and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.pesi.com and clicking “Sign In.” Alternatively, you can go to pesi.com, click “Login” in the upper right-hand corner, and select “Online Learning” from the drop-down list.
PESI offers many different types of programs. In order to provide these different learning formats and maintain accurate continuing education histories for our each of our customers, we have split our programs and services into different accounts. You are likely attempting to log into the incorrect account type.
Registration Account: The registration account is for completing live seminar registrations only. The only way to log into the registration account is while completing a live-seminar registration. To log into your registration account, first find the seminar that you would like to register for and begin the registration process. Log into your registration account when prompted by the website. There is no information stored in your registration account that can be accessed by logging in on the website. The account functions as a link between the website and our registration software. To update account information or make changes to your registration, please contact customer service.
Bookstore Account: The bookstore account can be accessed by clicking the “Login” button in the upper, right-hand corner of www.pesi.com and selecting “Educational Products” from the drop-down list. This account is for physical product purchases such as books, DVDs, card decks, etc.
Distance Learning Account: Live webinars, digital seminars, and online courses are accessed through your distance learning account. You can access your distance learning account by going to catalog.pesi.com and clicking “Sign In.” Alternatively, you can go to pesi.com, click “Login” in the upper right-hand corner, and select “Online Learning” from the drop-down list.
Registration Account: To update your email address on a registration account, select the “Click here if your e-mail address has changed since your last visit to our site” link on the registration account login page.
Bookstore Account: To update your email address on your bookstore account, please call or email customer service.
Distance Learning Account: To update your email address on catalog.pesi.com, please log into your account and select “Change Email or Password” below your profile photo.
We do not have scholarships. We offer discounts for students, military personnel, or seminar coordinators.
Coordinator positions are filled on a first come, first served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $50 fee (per day of the seminar) as a coordinator.
To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register you as a coordinator. You will still need to complete the registration process over the phone or through the seminar’s webpage. The coordinator affidavit can be completed at the link below.
http://www.pesihealthcare.com/coordinator/EForm.aspx
Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and checking the “Registration Coordinator Available” box.
We are proud to offer special discounted tuition to groups seeking current, relevant education. Group Discounts are available on distance education and live seminars.
Group Registration discounts are offered to those registering 14 days prior to the start of the event. This allows time to ensure that materials and meeting space are available for all attendees. The Group Registration discount is not extended to those registering the day of the event.
Once a formal tuition quote is extended, the quoted price will not be adjusted for additional attendees. We ask that a clear attendee count is gathered prior to a tuition request to ensure accurate quoting. We reserve the right to adjust tuition rates that come in at smaller numbers than anticipated.
Do you need access to our online content, such as live webinars, downloadable and streaming seminars? If 5 or more staff members from your facility are attending a live seminar, take advantage of discount tuition:
Contact PESI Customer Service HERE for a formal tuition quote and details on how to register.
The student discount is usually 50% off the program’s standard rate. To register as a student, please send in a completed printable registration form (found on the seminar's webpage) or the brochure's registration form, a copy of your current student schedule, and payment all together. Please send via fax or mail. We cannot accept payment information via email.
For national conferences, please refer to the conference brochure. There are no discounts other than those mentioned in the brochure. Please note this discount is not applicable towards physical products, Digital Seminars, Online Courses, or 3-Day EMDR Intensive Seminars.
We do not have scholarships. We offer discounts for students, military personnel, or seminar coordinators.
Coordinator positions are filled on a first come, first served basis and are usually filled three to four months in advance. It is best to check online to see which future seminars have open coordinator positions rather than waiting for the brochure in the mail. There is a non-refundable, non-transferable $50 fee (per day of the seminar) as a coordinator.
To be considered eligible for a coordinator position, you will need to fill out a coordinator affidavit form. Completing the affidavit will change your account to an “Active Coordinator” account. However, it will not register you as a coordinator. You will still need to complete the registration process over the phone on through the seminar’s webpage. The coordinator affidavit can be completed at the link below.
http://www.pesihealthcare.com/coordinator/EForm.aspx
Please visit our website to find which positions are available. You can register online or on the phone (after completing the affidavit) if there is an opening. You can create a list of seminars with open coordinator positions in your area by going to this page, selecting your state, and checking the “Registration Coordinator Available” box.
Once the standard registration rate is in effect, there is no registration deadline, but space is limited. Most of our seminars offer an early-bird registration rate for individuals registering early. The early registration deadline date for each seminar is mentioned on our website and in the brochure. We recommend pre-registration as it will allow you time to download and print the electronic copy of the seminar manual included in the cost of registration. Printed seminar manuals will no longer be provided on-site. We do allow walk-in registrations when space allows, but admittance cannot be guaranteed. If you are planning on registering at the door, please do not pay with cash. We accept credit cards, personal checks, and money orders. Walk-in registrants are ineligible for discounts.
Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If a Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed within 30 days of the seminar date.
If you contact us before the seminar date, you may exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund less a cancellation fee. If you contact us the day of the seminar or after, you can receive the seminar recording or a gift certificate.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI's liability is limited to the tuition fee only.
If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar. To cancel as a coordinator, please call 800-647-8079 ext. 2 or email coordinator_confirmation@pesi.com.
Retreats and cruises may have cancellation fees. Please refer to the sales page prior to purchase to see the cancellation policies for those events.
For national conferences, please refer to conference brochure for the cancellation policy.
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.
We update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.
If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.
Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If we learn that a seminar must be cancelled, we will make every effort to contact you. Sometimes we are not notified during normal business hours, so we recommend that you provide us with a home phone number and email address.
We update our after-hours voicemail greeting with any weather-related seminar changes. If bad weather threatens, please call our toll-free number before you depart.
If we are aware of bad weather in your area, PESI will extend the seminar refund deadline to include the morning of the program.
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.
Credit for partial attendance, credit reporting procedures, and home study options are dependent on your specific profession and licensing board requirements. You may contact us with questions.
Because our product offerings are constantly changing, we do not have printed catalogs. Our online product store is continuously updated with our newest titles.
Please complete a product order form if you prefer to mail your order.
In-person Programs and LiveWebinars:
If you contact us before the seminar date, you may exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a tuition refund. If you contact us the day of the seminar or after, you can receive the seminar recording or a gift certificate.
Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI will do everything possible to ensure participant satisfaction, PESI's liability is limited to the tuition fee only.
If you are scheduled to be the coordinator at a seminar and you need to cancel, it is very important to notify us as soon as possible. However, your tuition will be forfeited and cannot be transferred to another seminar. To cancel as a coordinator, please call 800-647-8079 ext. 2 or email coordinator_confirmation@pesi.com.
For national conferences, please refer to conference brochure for the cancellation policy.
Physical and Recorded Products:
If you are not satisfied with any recorded or physical product, please call customer service so we can quickly correct the issue.
PESI gladly accepts returns within one year of purchase for a full refund.
Please contact customer service before sending any physical package so that your order can be noted. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached HERE.
Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.
PESI, Inc.
3839 White Ave
Eau Claire, WI 54703
US & Puerto Rico: $6.95 for the first item, $2.00 each additional item.
Canada: $12.95 for the first item, $5.00 each additional item.
International: $14.95 for the first item, $5.00 each additional item.
PESI is not responsible for additional taxes or customs charges related to shipping. Please contact us for shipping charges on large orders.
For in-stock items shipped within the continental United States, you can expect to receive your order within 7-10 days.
On most orders processing can be rushed for a small additional fee (available at checkout). Rushed order processing is not a faster shipping method. If you pay for rushed order processing, your order will have priority when being processed (i.e., it will be “out the door” more quickly).” On most orders, rushed shipping (i.e., FedEx Ground, FedEx 2-Day shipping) is also available for an additional fee. Contact us to place orders that will require rushed shipping.
For DVD sets purchased after 11/1/21:
You are able to download the manual, and purchase the associated CE test, by signing in to your PESI Online Learning Account. Beneath the title of your training there will be a blue "Handouts/Brochure" button you can select to view, download, and print your training manual. Selecting the orange "CE Certificate" button beneath the title will allow you to purchase and take the associated test.
The paper test can also be found by signing into your PESI Online Learning Account and clicking on the “Handouts” button.
For DVD sets purchased before 11/1/21:
The manual and test are located on the first disc of your set (in PDF format) in the “Media” folder. For help with retrieving the PDFs, please refer to our
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety.
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety.
CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on pesi.com, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program, but the online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.
Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.
Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access a previously-purchased post-test through your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on "CE Tests," then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Live Webinars and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed after launching the course while logged into your distance-learning account on catalog.pesi.com. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
For live webinars and digital seminars, tests are available to additional participants for an additional fee. Additional participants will not be able to access the program through their own accounts; they will need to watch the program with the main registrant.
Live Webinars: The video webinar is a seminar with audio and video live-streamed directly to your computer. Since this is a live broadcast, you attend on a specific date and time. You will be able to type questions to the speaker. The speaker will see the questions and will be able to address them. The live webinar format is a great option for those who wish they could attend the live event but cannot be away from the office or for those who simply prefer to gain their CE from the comfort of their home/office rather than travel. The live webinar format will either offer live CE credit (interactive) or self-study credit (home-study/independent), depending on the requirements of your licensing board. Please check each program for the type of CE offered. Tests are available to additional participants for an additional fee. For live webinars, the post-test must be completed within one week of viewing the programs.
Digital Seminars: Digital seminars allow you to either stream the content across the internet or download directly to your computer or other digital device to watch at your convenience. You may stop, start, and rewind the program as needed. Whether you stream or download the seminar, the content will be available to you for as long as you like. Digital seminars will offer self-study credits (home-study/independent). Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
Online courses are web-based, go-at-your-own pace courses. There are no set times that you must be logged into the course, and you will have access to them forever. Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account on catalog.pesi.com, clicking the green “Launch Online Course” button, and clicking the “CE Tests” or “CE Certificate” tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Please note that for some professions, CE credits do have expiration dates. This means that if your licensing board has a credit expiration date, you will need to complete the program before the credit expiration date. Please read the credit information for the program and/or check with your board to determine if a CE expiration date applies for your profession.
We’re sorry, but post-tests may not be purchased for additional participants.
For live webinars and digital seminars, your payment for the program includes one free CE test. To complete the test and evaluation, please log into your distance-learning account on catalog.pesi.com and click the orange “Certificate” button under the program’s title. Tests and evaluations are available to additional participants for an additional fee, and this fee varies by program. For live webinars, the post-test and evaluation must be completed within one week of viewing the program. There is no deadline to complete the post-test and evaluation for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
For online courses, your payment for the online course includes the post-test(s) and evaluation(s) for the program. The post-test(s) and evaluation(s) may be accessed by signing into your distance-learning account on catalog.pesi.com, clicking the green "Launch Online Course" button, and clicking the "CE Tests" or "CE Certificate" tab. After you successfully complete the post-test (80% passing score) and evaluation online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
Seminar continuing education credits can be found in the seminar brochure or on the seminar’s webpage under the “CE Credits” tab. If your profession is not listed in the brochure, please contact your board to determine your continuing education requirements and to check for reciprocal approval. Many boards will approve our seminars based on other board approvals shown in the brochure. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. We provide all attendees with written proof of attendance, but you must attend the entire seminar to receive full credit. Availability of partial attendance credits and home study credit options depends on your profession and the requirements of your licensing board.
Certificates of Completion are distributed at the conclusion of the live seminar for those who pre-register and are in full attendance. However, Certificates of Completion may not be present for late registrants and will not be available at the seminar location for walk-in registrants. If a Certificate of Completion is not available at the seminar, you will receive a Letter of Attendance. The Letter of Attendance is your proof that you attended the seminar until you receive your Certificate of Completion. Partial Certificates of Completion (if your board allows) and certificates for late and walk-in registrants will be emailed within 30 days of the seminar date.
After you attend a live in-person seminar you will need to complete a quiz and evaluation online to generate your Certificate of Successful Completion. You can do so by signing into your by signing into your PESI Online Learning Account.
A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit.
Credit for partial attendance, credit reporting procedures, and home study options are dependent on your specific profession and licensing board requirements. You may contact us with questions.
Yes. The availability of continuing education credits on home study products varies by profession. Please contact your licensing/certification board to confirm credit availability. Credit information is also listed by profession under the “CE Credits” tab on each product’s webpage. If CE is mentioned but your profession is not listed, please contact your board to confirm whether self-study is an acceptable option, and to check for reciprocal approval. Some boards will allow you to submit for self-study CE on your own, or will approve our self-study packages based on the approval of other licensing boards.
A Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety.
Post-test completion options vary by product format. For all product formats, a Certificate of Successful Completion will be issued upon successful completion of the program’s post-test and evaluation. Post-tests consist of multiple-choice and true/false questions. A passing score is 80%. Successful completion will show that you watched the activity in its entirety.
CDs/DVDs: For most programs, post-tests can be completed online through your bookstore account on pesi.com account, or you can send in a paper test to be graded. There is an additional fee to complete the post-test for CDs and DVDs. This fee varies by program. The online test is usually less expensive than the paper test fee. Both online and paper tests are available to additional participants for an additional fee.
Paper tests are available in PDF format on the first disk of your set in the “Media” folder. For help with retrieving the PDFs, please refer to our CD/DVD Instructions. Please allow 4-6 weeks to receive the Certificate of Successful Completion for your paper test.
Online tests can be purchased at the time that you purchase the program, through the link in the “Media” folder, or by calling customer service. You can access the post-test through your bookstore account on www.pesi.com by clicking “Login” and then selecting “Educational Products” from the drop-down list. After you login, hover over “Customer Care” and then select “Your Account.” On your “My Account” page, click on "CE Tests," then click “Start Test” next to the test you wish to complete. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately.
Live Webinars and Digital Seminars: Your payment for the program includes one free CE test. To complete the test, please log into your distance-learning account here: Login Once signed in, click the orange “Certificate” button under the program’s title. Tests are available to additional participants for an additional fee. For live webinars, the post-test must be completed within one week of viewing the program. There is no deadline to complete the post-test for digital seminars. However, please check the CE credits for your profession regarding CE expiration dates.
Online Courses: Your payment for the online course includes the post-test(s) for the program. The post-test(s) may be accessed by signing into your distance-learning account here: Login Once signed in, click the green "Launch Online Course" button, and then click the "CE Tests" or "CE Certificate" tab. After you successfully complete the post-test online, you will able to download or email your Certificate of Successful Completion immediately. We’re sorry, but post-tests may not be purchased for additional participants.
You can proactively make PESI Inc. a "Trusted Source" by adding our "From Address" (customersupport@pesi.com; info@pesi.com; courses@pesi.com; catalogsupport@pesi.com; no-reply@pesi.com) to your address book, contact list, or safe sender list.
If you find a PESI Inc. email in your spam or junk folder, many email programs allow you to mark the email as a "Trusted Source" by clicking "Not Spam" or "Add to Safe Senders List," which will allow future PESI Inc. emails to be delivered directly to your Inbox.
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